faq

+ do you offer content or copy creation?

Content and copywriting services are not included with any of our services. We can recommend some amazing copywriters, though, and you can find a list of them in our Resources section.

+ Does my copy have to ready when I begin the branding process?

No. We will need some basic information about your business to begin the branding process, but we use a design questionnaire and other fun tools (like Pinterest boards!) to help create your perfect brand. Your copy needs to be in close-to-final form, however, for both print and web design, as we design around the copy, as opposed to trying to shove your message into a predetermined container.

+ do you require a deposit to get started?

Yes. A minimum of 50% on all web design + development packages is required to reserve your spot with the development team. In some cases, 100% of your project price is due upfront -- this applies to our Simple Solution package, sales page design + development, all branding packages, and print design (once you have the draft, you have the design!).

+ do you offer refunds?

Retainer packages have certain allowances for refunds. All other projects have a strict no-refund guarantee. We want you to be over-the-moon thrilled with your designs, which is why we remain committeed to our unlimited drafts and revisions policy -- we will work with you until your job is perfect!

+ What is the difference between web design and development?

Web design is the creation of the wireframes (pictures of your site pages) and the development process is what makes those pictures function. Think of it like building a house: the web designer is the architect and the developer is the builder.

+ Is your team the only ones who will be able to maintain my website?

No. All of our website packages include easy, how-to videos to help you maintain and update your own website after we've finished with it. We do offer a full range of maintenance and service packages, though, for the entrepreneurs who are looking for continued service.

+ Do you provide SEO service?

While we do take some Search Engine Optimization practices into consideration when coding, we do not offer SEO services beyond installation of a SEO plugin. If you need SEO assistance, please contact us; we can recommend an SEO strategist for you to work with. In the case of our Simple Solution package, there is a session of SEO training included.

+ Can you take care of my social media needs?

The Epic Branding Package includes banner design for up to five social media accounts of your choosing. Our VA service can assist with set up and continued maintenance and updating, if you are interested in a retainer package.

+ How do i get started?

After we have an initial consultation or upon purchase of one our branding or Simple Solution packages, you will receive a contract via CudaSign and an invoice via PayPal. Upon receipt of the signed contract and paid invoice, you will receive your first draft within 72 hours; revisions within 48 hours.

+ are you accepting new clients?

Branding packages and the Simple Solution packages are always available (though the Simple Solution is a revolving service which accepts only 10 applicants every 8 weeks). Web and print packages are available on a limited basis and require a consultation.